Why do I see “Payment Required” in BoltAI with Setapp?

Written By Daniel Nguyen

Last updated 2 days ago

What this means

If you use BoltAI through Setapp, some AI requests are routed through Setapp’s AI entitlement and credit system.

When BoltAI shows:

Setapp rejects your request with this error: Payment Required

it means Setapp refused the request before BoltAI could complete it.

This is usually a Setapp-side access or credit issue, not a BoltAI rendering problem.

Common reasons

Possible causes include:

  • you have no AI credits remaining

  • your current Setapp plan does not include enough AI access for this request

  • there is a billing or account issue on the Setapp side

  • Setapp temporarily rejected the request even though BoltAI submitted it correctly

How to check your Setapp AI credits

  1. Open the Setapp desktop app.

  2. Go to the Solve with AI+ category.

  3. Look for your AI credit tracker or AI plan details.

Setapp’s published AI plans currently include different credit amounts, so this is the first thing to verify.

What to do next

If your credits are low or exhausted

You can:

  • wait for your credits to refresh on your next Setapp cycle

  • upgrade to a higher Setapp AI+ plan

If your credits look available

Try this:

  1. Confirm you are signed into the correct Setapp account.

  2. Quit and reopen both Setapp and BoltAI.

  3. Retry the request once.

  4. If the error still appears, contact Setapp support.

What to send Setapp support

To speed things up, include:

  • the exact error text: Payment Required

  • the time the error happened

  • the model you were using in BoltAI

  • whether it fails on every request or only some requests

  • a screenshot of the error

  • your Setapp plan and visible AI credit balance

Contact Setapp support

You can reach Setapp here:

Important note

BoltAI does not decide whether your Setapp account has enough AI credits or access for a request.

If Setapp returns Payment Required, the issue usually needs to be resolved in your Setapp account, plan, credit balance, or through Setapp support.

For official Setapp details, see: